Frequently Asked Questions
How do I access My Family Account?
When you complete the camp registration, you will receive an email describing your family’s online account. Please safely store this information. Your login information you established for your registration will allow you access to your account where you can see what camps you have registered for. You can also print off statements for company flex plans and child tax credits. The Family Login is at the top of any of our website pages.
I forgot my Password?
If you forget your password you may request it from our registration service. Please note, that the password you use for the after-School program(if enrolled) will not work for the summer camp registration.
Are Your camps appropriate for children with special needs?
Our instructors are trained to handle special circumstances to a limited extent. We have found that if children are able to function without an aide at school, they generally do very well at camp. If your child does require an aide at school, you must ensure that an aide accompanies your child to camp. All aids must be at least 18 years of age and not related to the camper. Over the years we have had many children with special needs and they usually do very well. However, if for some reason it is determined that camp is not a suitable for your child, the total tuition for camp is non-refundable per our cancellation policy. Please call us if you have any additional questions. 800-974-3510.
Do you provide any meals or snacks at your camps?
We does not provide any food service to campers. Parents should be sure to pack a snack and drink for the morning and lunch and a drink for the lunch hour. In addition, if your child is enrolled in the Post Camp services it is advisable to pack an extra drink and snack.
What if my child has specific allergy or health needs?
On the online registration form, please list all allergies and medications that need to be administered. You may bring any medications the first day of camp with written instructions describing frequency and dosage. The medical authorization form must be brought the first day of camp. Medications must be provided in their original containers. Epi-Pens must be given to the Camp Director on Monday mornings. Epi Pens are not allowed to be kept in the camper’s classroom or on the person of the camper. In extreme allergy situations the camp counselor will have access to the Pen in their classroom. Please keep in mind that we are a nut-free zone.
How do you train your employees?
Employees receive a combination of online and in-person training before the camp season begins. The training includes Our Camp Staff Training Package, where we provide frontline staff with foundational knowledge in the areas of camp-centered leadership, creating community, reducing injuries and illness, bullying prevention, risk management, and recognizing and reporting child abuse. Counselors also go through core competency training in their particular subject areas with a combination of online and hands-on courses.
Do you have insurance?
Our camps are blanketed with a variety of insurance policies.
How does you deal with the summer heat?
Safety measures include: Our counselors will ensure that hats are being worn and sunscreen is reapplied during the day if necessary. If the Permission to Apply Sunscreen Form has been signed by parent/guardian, the Director(s) will assist in reapplying sunscreen. Children at all camp sites will have regular access to water fountains or drinking water taps. Campers should remember to bring their own water bottles and to fill up throughout the day. Our counselors will plan lower activity games/activities when the sun is the strongest and will take advantage of shaded areas throughout the day.
What is your medication policy?
If your child has to be given medications at camp you must fill out our medical form and take that form to camp on the first day. All medications must be given to our Camp Director at check-in. The medication must be in original containers that identify, the prescribing physician (if a prescription drug), the name of the medication, the dosage and the frequency of administration. The medication will be dispensed as instructed by you. This policy also includes Epi-Pens. Campers are not allowed to hold onto their Epi-Pens. Download Medical Form.
What general safety measures do you have in place?
Safety is our number one goal. All of our campers are supervised 100% of the time. We do not allow cell phones and other electronic devices at camp because most of them have built-in cameras and we do not have the ability to monitor internet use. Each camp location has a number of staff that are trained in CPR and First Aid. There is also a first aid kit available. All staff go through emergency and crisis management training. Staff are never allowed to be alone with children. All of our staff must pass state and national background checks.
Can I observe a camp day or sit in on my child’s class?
We do not permit non-campers (parents or unregistered students) to sit in on courses. We require all of our employees to undergo thorough background and reference checks. We understand that parents are very interested in what their children are doing at camp and have therefore created our Family Day event. Family Day takes place on Friday afternoon to provide parents with an opportunity to view their camper’s projects and get a better understanding of their child’s camp experience.
Can you make an exception to your age requirements?
Since we have taken into account many considerations in matching our age groups and camp themes, we generally like to adhere to those requirements. Please remember that an age group contains not only a certain intellectual and skill set, but also a certain level of social maturity. These requirements allow Us to meet the needs of each camper. If you have additional questions, please feel free to call us at 800-974-3510.
What are the age requirements of your camps?
Our camps are for children and teens ages 4-15. Each camp description has a recommended participation age. We carefully consider the age range for each course as we receive feedback from our instructors, parents, and campers. Our age policy is to allow you to take a course provided you meet the age requirement by September 1st of the camp year. Example: If you see a course for “ages 6-8” and your child is currently 5 but will turn 5 by September 1st of the camp year, you can register your child for that course. Please note that you will see some camps listed in the 6-11 and 12-15 age categories. As children move towards middle school age, parents can choose to place their child in either group depending on the child’s abilities and experience with the subject matter. However, be aware that the older group’s conversation will sometimes turn more mature. If you have any questions, please call us. 800-974-3510
Can I receive a tax write off when I register my child for summer camp?
If you’re registering a student under the age of 13 and they’re attending a day camp this summer, you may be able to apply paid tuition toward child and dependent care credit. This is what the IRS website says. “The cost of day camp can count as an expense towards the child and dependent care credit. Expenses for overnight camps do not qualify. The credit is generally 20% to 35% of non-reimbursed expenses; up to $3000 in expenses for one child and up to $6000 for two or more children. The actual credit is also based on your income.” Please note: We do not offer tax advice. Consult your accountant or tax professional before filing. Your employer may have established a Flexible Spending Account, consult your HR Department to see if your plan covers day camps.
Do you take credit cards?
We accept all credit and debit cards using our online registration service. To register, go to our registration page by clicking on “Register ”. We also accept checks at our camp locations to pay for T-shirts and extended day services.
What is your refund policy?
Full refunds will be given until April 1. A 75% refund will be given between April 2 and May 31. There are no refunds after May 31st. You may switch weeks during the summer or take a 100% credit for the following summer. There is a $12.00 cancellation fee to cover our online registration costs.
Can I change a camp or site location?
Yes, and there is no charge for this service. Your request must be in writing (email), and we will accommodate your request as long as there is room in the new camp or location.